Need help with a used Isis puzzle

[beaker]

I’m a new Isis adventurer and I have a couple questions that I haven’t been able to find the answers to.

Background, I purchased the puzzle from a guy who said he never solved it.

First question, do I need to reset this puzzle back to an original state? If so, how? Right now there seems to be a single ball bearing that is able to roll completely around the puzzle when I hold it button up.

Second, I tried registering on the site with this puzzle and it’s already registered under “another user”. I’ve sent a message to www.isisadventure.co.uk asking them how to register this puzzle to me through their “contact us” page, and haven’t received a response in over 5 days. They don’t seem to respond to messages since I also sent them a message a week ago asking if there was a difference in the Isis challenge between different colored spheres. Anyone know that answer? I've also contacted the previous owner to see if he would help. (no response yet)

Thanks,
-Daren

[Vlancii]

Daren,

It's a slower process now. Last time I emailed puzz, he reset my ISIS registration, but didn't tell me. I found out by just trying it out one day, so I don't know when he did it. It doesn't bother me since it's such a minor thing.

Besides, if you think opening it is frustrating, just try deciphering his riddles.

[Orko]

I agree.

[Brian706]

As for the puzzle itself, it sounds like you're good to go. What you described sounds like a fully set/reset puzzle. Good luck!