Forgotten Tessarisis!!!

[Benjamin765]

Two days ago I received the following email from Sonic, "Hi Ben,

We are now clearing up all documentation on all back orders, have you received all your orders now.


Best regards

Andrew Reeves

Managing Director

Sonic Games Limited"

I replied immediately that I have still had not received my Tessarisis and I even sent the PayPal email address I used as well as a fairly accurate order date. I have still not heard back from them, and I am afraid that I will not receive my puzzle. Furthermore, I ordered it so many months ago there is nothing PayPal or the credit card company can do. Does anyone have any suggestions as to the steps I could now pursue.?

[Nos6074]

I would send them another email inquiring about the status. I got the same email and when I inquired I found that my Tess was shipped yesterday. I highly doubt they would keep your money and not send you a puzzle. I will say though that it seems like some of the oldest orders are the ones that are having the issues for some reason.

[Jeremy]

I sent him an email as well.He said that everything was getting sorted out but that they might have a shortage.And that mine is now on its way.

[Horshu]

A forgotten order and subsequent shortage was what I was afraid of. I sent an email to them about it as well but haven't gotten a reply (sent another email about how to get Isis keys and haven't gotten a reply to that either). I suspect if he tells me that I'm not getting my gold Tess because he forgot and sold it to someone else, I'm going to hit the roof, as I sent them an email weeks ago saying what I ordered along with PayPal transaction #s and was assured by them that they did not lose my order.

[Jeremy]

I went on the site of sonic games and went to the contact section,filled the mail in there. And it was Andrew who responded.
And quite fast to.

[Horshu]

Got a response this morning saying my Tessarisis shipped on the 24th, so hopefully by next week, all my preorders will finally be in. Fingers crossed.

[Nos6074]

I would really hope there are not any forgotten orders.. It would help if the sonic site had some kind of order history to it.

[Jeremy]

Everytime i order something over the internet i keep the emails and replys until i have the item i ordered in my hands.

[Orko]

Exactly, Jeremy.

[Happyhannah]

Hmm! I had a very similar email from Andrew last week saying:

Hi Hannah,

Are you still to receive your gold Tessarisis – just trying to complete all back orders by tomorrow, and just found your name at the end of the list. I would have sent it already(assuming I haven’t already that is).

Please advise and your address.

Best regards

...so it seems some of us *did* drop off the radar!

Good news though, I sent an email back straight away to say that no, I hadn't received mine, and though I didn't hear another word from Sonic Games, it arrived yesterday!

[Kirk2000]

I have 2 of these ordered and havn't heard a peep from SG. I too used paypal.. We shall see if they show up...

[Nos6074]

I would send them an email...

[Jeremy]

My wife called me to say something heavy arrived in the mail, cant wait for tomorrowevening to get home, woohoo

[Naz737]

I heard the shortage rumor. Sent an email to the info@ address. No response. Sent another to the Andew@ address. Quick response saying monday my order would ship. Its wednesday. No word. Another email sent to info@.

[Naz737]

After that last email was sent. They had sent it. The tracking number was lagging back a bit. Tess is already sitting in customs in NYC