Where has the Pyramid Map Gone ?

[ChadH]

Make sure you don't do what I did!!!

I screwed it up by doing the following:
-Logged into my main account
-Clicked the Add from another account link
-Realised I needed my Isis number, so logged into my second account in a new window
-Got the 2nd Isis number, and closed that window
-Went back to the 1st window and put the details in.

What actually happened is that my 1st window was now logged in with the credentials from the 2nd window. So, I added the second Isis to the second account (again).

Since the last step of the process is disabling the account, the account that the 2nd Isis was registered to has now been disabled. As a result, I can no longer access that 2nd Isis through the adventure pages. And I've also tried adding it as an unregistered Isis, but no joy

So the moral of this story is don't be logged in to more than one account particularly when transferring an Isis to another account.
And the moral of this story for SW is.. Please add some error checking to stop people transferring an Isis to the account that it is already on. It will just result in problems otherwise.

I've emailed SW and will let you know how I get on.
(Although you may have to wait a couple of weeks as I've vowed that my 1000th post will be to say I've got the Isis 2 )

EDIT All sorted very promptly thanks to Martin @ SW

[LouIsis]

'My status' - a green circle - wtf does that mean? I have an ISIS, I've opened an ISIS, I've found a coin

Are these three guesses, or are they all applicable to you?
If all applicable (i.e. a coin was registered) the "my status" icon should be like the icons used in the winners list.
I guess the legend would be:
- yellow circle with pentagon: claimed gold coin (no map access anymore)
- white circle with pentagon: claimed silver coin (no map access anymore)
- green circle: opened Isis, no award claimed yet (map is accessible)
- ??? : Isis registered but not yet opened (no map access yet)
--> can anyone who has not yet opened their Isis describe their "my status" icon?
--> or can SW explain the icons? or even better, add a legend or tooltip for used symbols?

[cornettracing80]

a legend? come on that would just be too darned easy...

[Dan]

For my 1c, which is unopened, the circle is white and says 'pending' when you hold the mouse over it.

[Takuya]

Hello,

Do i need now to subscribe for getting access to the pyramid map?

I can click on my isis number and click on entering the code from the openend isis but there i see just the numbers i already entered.

I can't click in the left on the pyramid map anymore and I don't know why, my symbol is green for solved Isis.

[Dooners]

yes you need to subscribe to gain access to the pyramid map, and free searches.
just don't for get to click the "click to complete transaction button"

[Takuya]

So I need now to pay money for gain access to the map, beside i solved the isis?

So i can't gain an reward anymore with my isis?

[Karen_G]

So I need now to pay money for gain access to the map, beside i solved the isis?

So i can't gain an reward anymore with my isis?

Hi Takuya,

Yes, once you have solved the ISIS, you now need to subscribe to the ISIS adventure website in order to continue the adventure - Pyramid maps, free ISIS searches, Ramsis game etc. Please see here - Puzz: Subscription charges.

Karen

[Takuya]

Oh thanks for you answer.

Too bad I need to quit then, well maybe I am able to recontinue with Isis III in future, hope my account will stay for so long.

Greetings

[Sandeman]

Hmmmz, so after some searching I finally found out why the pyramid map is greyed out suddenly...
And might I add, much to my disliking. I don't think it's fair to change the rules and make your customers pay for someting that was free in the beginning. And of which people expected it to stay that way...

Feels like being at the movies and halfway someone stops the movie and demands some extra money to show the end...

Very disappointing and definitely making me reconsider my decision to buy a Ramisis...

[kitkit]

you're not the only one Sandeman, but it appears to be a like it or lump it... i paid to get in but that's so i could go on and get the £500 gold coin for my Isis, and then maybe see about carrying on with my Ramisi5, it's definetaly a big put off and a way to loose customers... but just makes me more determined to make sure i get my £500, afterall that's what got me interested in the puzzle was the cash reward. but does make you wonder what else is going to change with the further 3 puzzles.
anyways had better not talk about it anymore, as it's frowned upon (look at NWP thread!)

[Sandeman]

Aha, hadn't seen that thread yet... I haven't been on this forum for a long while..

I had no intention of upsetting people (even more), I just had to express my dissatisfaction with this change of course. I read about it here so I posted my remark here...

At the same time I fear my remarks are completely pointless as this was propably a well thought over decision and I don't have the illusion of having any influence on these things. It does however disappoint me. Not because of the money (I have a pretty well paid job) but on priciple.

And on a final note, I think these things should be allowed to be discussed on a forum like this. I didn't read the entire history in the NWP thread so I don't know the tone of the conversation, but it's a bad sign that discussions like that are cut off. (Yes, I too am moderator on a very large forum )

[steve]

Everybody is in danger of getting shouted at for going off topic here,
But since the subject has been raised again, and I am not as angry as I was when I read certain comments on the NWP thread.
I shall just give you my opinion which I believe is from the other side of the fence, so to speak.
In the present economic clime with banks, building societies and major companies getting into serious financial trouble (look at Woolworths and the motor trade), what chance does a small puzzle company really have, none of us here are daft, the reality is that nobody would be shocked if SW when to the wall.
BUT, there is this one guy, with a once in a life time dream, but he can't do it alone, he needs his friends and loyal customers behind him.
So....ok... the principle, changing the rules, moving the goal posts, whatever you want to call it, if the F1 racing rules weren’t changed every so often, we would have no grand prix, so the principle here surly is to try to keep the adventure going.
And if that involves the necessity to raise extra funds then so be it, I am behind him all the way, I want the adventure to run till its conclusion......don't yous?

[cornettracing80]

you know i do ...awesome post Steve!....

[Sandeman]

Ok, I understand. I'm not sure what your connection to SW is, but the reasons sound plausible..
I also watch F1 a lot and I disagree a little bit with you about that, but let's not go too much offtopic.

The economy is indeed very bad at the moment and I would be very sorry to see such an innovative company go. Now I studied technical business administration (roughly translated ) and I have my doubts if this is a good strategy, but then again, SW has been successfull (and I haven't lol) so maybe I'm wrong there... Only the future will tell.

Thanks for "the other side of the fence".

And my apologies for going offtopic, if I'm out of line please split the topic or tell me where we're supposed to discuss this. Thnx.