Although Ade (anash27) did once work for SW, these days he is "only" admin on the forum. He's the person to talk to about something forum related like access to the various 5% clubs, but I think you'll find he doesn't have a whole lot more contact with SW than any of the rest of us.
With the sort of problems your experiencing, Puzz is the best guy to contact
The red lights... in theory, yes, you
should see a red light, however, its an unfortunate fact that it would appear that the vast majority of Ramisis' have electronics with a flat battery. So if you don't have a red light on yours then I wouldn't worry too much as the puzzle can still be solved without any of the lights.
As for the sounds that your Ramisis is making... dunno. Yeh, you should be able to hear the BB inside but Im not sure I'd describe it as making a "klunking" sound. I wouldn't like to give a 100% confident answer as to whether I think it's broken or not without actually seeing/ hearing it for myself. That said, there's not a whole lot to go wrong in the Ramisis... is there much movement up/down on any of the layers that could be causing the "klunking" sound?