by PUZZ » Fri Oct 10, 2008 12:53 pm
Hi Folks,
thank god its friday - what a week !
Ok Ramisis update
The main problem we have had with the Ramisis is the electronics, everything else works fine, but the electronics play a major part in the puzzle and we have had to update all the electronic boards we had in stock because the lights failed to kick in. The internal clock Im told is working though and the puzzle itself is mechanically working, albeit the key chamber on some was not locked properly at assembly. Additional training regarding this assembly process has been carried out and there will be no further issues regarding the key chamber
As far as Im aware no one has yet solved the Ramisis and therefore the green light within at this stage has not been required. The red light indicator is only an indicator and does not affect the overall functionality of the puzzle. The few Ramisis out there at the moment will need to be sent back to us to have the electronics updated, and we have contacted some of those concerned already and we will be in touch with others in due course.
I appreciate you all hanging in there and being so patient, and let me assure you we are working flat out to get all Ramisis out next week, we have re-ordered the updated electronic boards which have now arrived and we will be building the Ramisis puzzles we have in stock with new electronics early next week, ready for shipping Thursday/ Friday. This still puts us under a lot of pressure to get this right next week, and I will update you all again with progress next week.
best regards
Andrew