The Isis Adventure

So I have a bit of a problem and I hope someone out there knows what they're doing!

I recently moved, bringing my Tessarisis along. It was stored fine, and I wasn't worried about jostling it around. However, when I went to open the box, I found the top button was completely loose. Now I had been playing around with it for a while and it had been fine until the move.
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Could anyone who knows what is going on in there advise me what to do?

It seems the problem is bigger than I realized and it'll have to go in for repairs.
Out of curiosity, has this happened to anyone else?

I haven't had my main button break, but I had one of the wheels come out. I had to take the end of a wooden spoon (to avoid scratching) and hammer it into its setting.
And I still haven't been able to open the thing.