Key getting mailed?

[Jonathan_K]

hay I am not shure If my key got mailed or not and theres no customer suport Forum. If some one can Point me to the right Email addy to get a confermation on this that would be Great.

[Karen_G]

Hi,

I think the email is key@sonicwarp.com, but if you don't get a reply in a few days, send a PM to Puzz.

Hope that helps

Karen

P.S. Welcome to the forum

[DeepCore]

Hi

I have a similar problem. I have tried several times to contact SW regarding the key for the pyramids. I have send emails to both "key@sonicwarp.com" and "info@sonicwarp.com". I even tried the online contact form but I never heard a word.
I have solved the online puzzle and located a pyramid, so all i need is the key to claim a coin. Are there something wrong with the way emails are handled af SW?

I hope someone can help me clear this out.

-Tom

[Karen_G]

Hi,

Sorry to hear you are also having problems contacting SW.

I'll check to see if the key@sonicwarp address is still working, and if it's okay, I'll try to find out what's happening.

Best wishes,
Karen

[Karen_G]

They keys should be on their way shortly

Regarding KEYS - we are just about getting on top of the 200 that need to be sent out, many have gone out already, and many more will be on monday. Please let everyone know that this is the case please.

Karen

[bluesign2k]

...we are just about getting on top of the 200 that need to be sent out...

How many?? 200? Thats mental That's a shed load of stamps!

[cornettracing80]

no doubt!!......there are 200 people waiting on keys?
no wonder we get so many neg. posts

[Jonathan_K]

Wow 200 keys!!! They should have them Punch Pressed. You can make 200 keays In a few minutes.
It sucks that They Stopped Putting them into the puzzles It would have saved them time and stress.

[cornettracing80]

the first batch of each puzzle comes witha key in it!!!

so preorder is the best way to assure you get a key with your puzzle!

[shaka04]

Just to let everyone know - my key has just been popped through my letterbox!

So the key and my Open & Shut Case arriving on the same day...

P.S Interesting letter that comes with it....

[Monkey_Stainz]

ive been waiting since Saturday, October 11, 2008......... havent even had a reply e-mail to say "sorry were busy"....

[walther]

ive been waiting since Saturday, October 11, 2008......... havent even had a reply e-mail to say "sorry were busy"....

Please tell me you've sent at least a follow-up email since that time
Did you try any of the other email contacts?

[Monkey_Stainz]

i sent another e-mail a long time ago. but no news, no contact, nothing. being honest this is what i expect from SW.

[Crysmalion]

All I can say is to try once more to send them a mail. Perhaps your previous one(s) got lost somewhere...
I got my key within 2 weeks of having opened my Isis 1... (I opened mine on 25/03/2009)

[redmistpete]

I'm the same - no reply to my email requesting a key

The Advert says: ISIS puzzle, ranking as one of "the Hardest Puzzles in the word" when solved contains a key which will open one of many golden Pyramids which contain thousands of pounds - not quite true...

Seems a bit unfair to me:
1- Buy an expensive puzzle for £109.
2- Solve the puzzle to get the key inside (if before 2007)
3- If your ISIS is manufactured after 2007, email for your key to be posted.
4- Pay a subscription fee in order to remain eligible to unlock a Pyramid
5- Solve a cryptic clue to find the Pyramid
6- Guess or purchase a PASSWORD before your allowed to open the Pyramid with your key (if you have one).

Slightly ambiguous I think. Trades description problem and definitely entisement-to-purchase. The seal says "Stop, once you open this puzzle, you are bound by the rules laid out by sonic-warp - NO REFUNDS". Well, sorry - what about consumer rights? This is BS.....

It's a con people, or at the very least a shameful money-making scheme; the ISIS 1 puzzle is basic and easy to solve (took 30 minutes to open mine) very disappointing. The reset procedure has rendered it unreliable after only a few times of opening and resetting it. The box misleadingly says "Titanium puzzle" (it's clearly made of soft, machined aluminium which is NOT a good metal to use - steel would be much harder wearing and a much cheaper ore than Bauxite). There was no key inside mine and no customer support to answer my email request. The prize isn't available after you open the puzzle (as implied by the wording) and there are hidden fee's - even despite the high sale price per unit for each ISIS. Definitely not the worlds hardest puzzle - nowhere near, in fact, I've made more complex boxes myself.

Sonic Warp have piggy-backed off the success of others and have manipulated it for commercial gain by destroying the spirit of geo-caching which used to be fun (and free!)

Sorry for the rant - just really miffed that I spent so much money on a puzzle which took no time at all to solve and has absolutely no re-play value and disappointed that I expected to get a reward for solving "the worlds hardest puzzle", even more annoyed that I had to pay another £20 just to find that out!

*Sigh, what a waste of money. Wont be buying the other puzzles. I'll just make my own.