Trouble starting subscription

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Trouble starting subscription

Postby cavebear7 » Wed Jan 21, 2009 2:37 pm

After opening the ISIS, I have been trying for days to begin a subscription to the isis adventure. When I click on the purchase subscription for either monthly or yearly on the "my subscriptions" page, it switches to a blank page and only says "database error." I have written to SW and received an acknowledgement that they will get back to me, but haven't heard anything yet. Am I missing another location where I can start this subscription?
cavebear7
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Re: Trouble starting subscription

Postby bluesign2k » Wed Jan 21, 2009 3:01 pm

Hi & welcome to the forum! :mrgreen:
Congratulations on opening your ISIS too! Did it take you long?

I don't know who you emailed (if it was the office, I gather they are busy at the moment), but the best person to get in contact with about website issues is martin (martin@sonicwarp.com).
As far as I am aware there is no other way to setup the subscription, but I believe martin is usually fairly swift in sorting such issues :)

Hope that helps,

Chris
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Re: Trouble starting subscription

Postby cavebear7 » Wed Jan 21, 2009 8:27 pm

problem solved, martin took care of it. thank you very much for pointing me in the right direction.
cavebear7
Isis 5%
 
Posts: 2
Joined: Fri Jan 16, 2009 8:34 pm
Location: Peoria, Illinois, USA

Re: Trouble starting subscription

Postby Karen_G » Thu Jan 22, 2009 12:09 am

Welcome to the forum Cavebear7 :)

Congratulations on opening your ISIS, and best of luck with the pyramids - great to hear you can see them now :)

Karen
:)
Opened: ISIS 1, ISIS 1A, Eagle ISIS, NK, NK Tut, Kuku
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Unopened: ISIS 1B, ISIS 1C, Ramisis
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